Managed IT services
Minimize Uncertainty & Maximize Support
NetStitch offers managed IT services, maintenance and monitoring of your IT infrastructure and technology enabling your team to focus on the strategic aspects of your business.
DAY-TO-DAY IT MANAGEMENT TAKING UP TOO MUCH TIME?
NetStitch’s suite of managed IT support services are designed to meet your specific needs. We offer helpdesk, infrastructure and application managed services that will ensure your technology operations keep pace with your business objectives.
As part of our proven IT services, we provide easy-access helpdesk support that will help you troubleshoot and resolve issues as they arise. Our support team is ready to handle your technology concerns, providing a single point of contact for all inquiries, requests for service, and other technical issues.
Our Core Services
Security
Protecting your company data is a key objective for us. With high emphasis on data security, multi-layer firewalls, authentication and threat protection.
End-User Support
We will provide all aspects of support for your staff, from assisting them with day to day IT support through to network administration tasks such as managing their mailboxes, user accounts and application access.
Managed Networks
Take away the complexity of managing your network infrastructure with our managed network service. We provide service support for a wide range of networking products.
Cloud Services
Cloud services are what give users and organisations true mobility and freedom to work on all devices. We configure, integrate and manage systems like Google Apps, Office 365 and DropBox.
Server Monitoring
Keep critical IT services available to your business through proactive management of the server infrastructure.
Managed User Devices
Service support for the variety of devices your users have, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, our managed devices offerings are an easy way to simplify user device support.
Technology as a Service (TAAS) Model
Technology as a Service relieves our clients from managing the day-to-day operation of their IT equipment. We can minimise the upfront costs by offering monthly instalments on vendor-approved equipment and licensing by bundling these costs in with our monthly service agreement, so that most ICT costs are covered on one monthly fixed fee.
Protecting digital space with award-winning security
Get the level of protection that's right for your organization
Protect your endpoints, business data and users with ESET’s multilayered technology. ESET PROTECT platform offers customizable security solutions, managed easily from a cloud or on-premises console.
- Provides real-time visibility of all endpoints: desktops, servers, virtual machines and even managed mobile devices
- Cloud-based console with the possibility of an on-premises deployment
- Enables full reporting for ESET security solutions
- Controls endpoint prevention, detection & response layers across all platforms
- Connect anytime, anywhere from your favorite web browser
Working from home? We'll come to you
WHY CHOOSE US FOR HOME IT SUPPORT?
Best of both worlds
We love Apple and Microsoft. Especially helping them work together!
We are a dedicated Microsoft Partner and professionally support many organisations. Experts in everything Apple.
Our Offering
LAUNCH
0-5 STAFF MEMBERSex VAT
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Basic IT support
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Remote & onsite support per hour
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1 FREE site visit per week
GROWTH
5-20 STAFF MEMBERSex VAT
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Comprehensive IT support
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Dedicated Helpdesk
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Optional antivirus solution
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Proactive monitoring
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Network Documentation
SCALE
> 20 STAFF MEMBERSex VAT
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Fully managed IT service
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Dedicated Helpdesk
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Managed antivirus solution
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Proactive monitoring
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Network Documentation
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Service & Support
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Proactive Maintenance
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Helpdesk IT Support
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Comprehensive Solutions
If it’s a problem that’s too complex to solve remotely, a technician will be dispatched to your location for a quick resolution.
Our technicians are fully trained with years of experience pertaining to customer support and resolving issues. They are equipped to handle any issue related to your hardware, software or operating systems, taking advantage of industry-leading tools and processes to ensure that your systems are operating at peak efficiency.
NetStitch’s team of consultants perform proactive maintenance and monitoring services designed to identify and prevent problems before they occur.
Hardware that requires regular attention can be monitored to ensure that they continue to operate smoothly. Regular preventative maintenance can pay dividends in the future as it plays a key part in issue prevention.
Working in tandem with problem tracking from the helpdesk, our technicians are able to identify potential areas of concern that need to be addressed, and our monitoring services will proactively ensure that you won’t experience recurring outages.
Even simple technical issues can quickly cripple your business operations without proper support in place.
Our IT helpdesk services are designed to provide you with thorough support when you need it the most.
You’ll gain the peace of mind that comes with knowing that our service desk assesses the urgency and impact on your business of each technical issue that arises and prioritizes them accordingly.
Whatever type of support you need, from comprehensive managed IT helpdesk solutions to onsite resolution as well as preventative maintenance and monitoring of your systems, our trusted team has the tools and resources you need to keep your IT environment functioning efficiently.
Partnering with us grants you access to certified technicians who are fully qualified to resolve your issues.
info@netstitch.co.za
